To better serve you & operate our facility more efficiently, we ask our clients to observe the following policies
Treatment & Pricing Inquiries
Due to the customized nature of our services, and the uniqueness of everyone's concerns, we are pleased to answer questions regarding specific services, treatments and starting prices over the phone, however; each persons concerns will need to be individually assessed at a complimentary consultation before a customized recommendation and the fairest possible pricing can be determined. As such, we are unable to provide specific details by email. All pricing is 'plus applicable taxes'. Gratuities are not included.
We are happy to provide you with 20 minutes of FREE time for each topic of concern you may have - one per session; however, please be aware that different topics may require separate visits. Any additional time over 20 minutes for consultation will be charged at $1.50 per minute plus applicable tax. Should you decide to proceed with our recommended protocol within 30 days, any additional consultation charges over the first 20 minutes will be credited towards your first appointment.* *No credit back on Wellness Consultations. *Should our philosophies differ, we reserve the right to refuse service.
Please ensure that your cell phone is either 'off' or on 'vibrate' during your time with us. Due to clients with allergies we appreciate no heavy fragrances be worn while at our facility. A friendly reminder that due to the relaxing nature of our services that everyone's voice needs to be modulated so as not to disturb others having services. Please refrain from bringing small children to the facility.
Unscheduled Drop Ins:
We're happy to answer any and all of your questions with regards to products and services. However; as our therapists are usually fully booked and we value your time, a 10-15 minute appointment needs to be scheduled so that a qualified person is available to assist you. - No Impromptu Visits - Please!
Due to the high demand for our specialized services, please allow up to 3 weeks notice to reserve your appointments. A major credit card is required on file to guarantee ALL appointments.
We understand that emergencies can happen, and as such do not penalize our clients for no-show appointments if a provable medical emergency occurs, however; any prepaid appointment where there is no emergency and a no-show, will result in forfeiture of that appointment and a full charge.
We require 48 business hours advance notice to cancel or change any appointments of two hours or less. A Full charge will result without sufficient notification.
Hours of Operation:
Our regular hours of operation are Tuesday's through Saturday's 10:00 AM until 6:00 PM, closed on statutory holidays and most long weekends.
We accept Visa, MC, Cash and Debit - No Cheques accepted.
We appreciate how busy you are & how valuable your time is. Please understand that in order for us to stay timely with all of our clients, and to respect our therapists time, it is important for First Time Clients to arrive 15 minutes prior to their scheduled appointment time to fill in pertinent client intake and consent forms.
Regular clients are encouraged to arrive 5-10 minutes early to relax.
In appreciation of service excellence, therapists are appreciative of your consideration. Industry standard is 10-15% on the regular service price.
Product Refund Policy:
Due to the customized nature of certain skincare and makeup products we provide, we do not offer refunds or exchanges on custom blended skin care and custom blended mineral makeup products. For client safety reasons we cannot offer refunds or exchanges on internal supplements and topical products whether opened or not.
Service Refund / Exchange Policy:
We do not offer refunds on services provided or on pre-paid packages. However; you may choose to transfer any unused balance towards any of our other services.
Post Treatment Evaluations:
If you've purchased a series of treatments, a final evaluation consultation of 15-30 minutes is provided for free. At this evaluation session, we will compare pictures, scans, measurements etc. and evaluate the extent of your results.
Referrals To Other Professionals:
Because we have your best interests at heart and don't want to take your money under false pretenses, we will be happy to refer you to other professionals who can take you all the way, or the rest of the way, if the results you are expecting are beyond our scope to deliver.
Go here: for our Privacy Statement